Open the Chat tab and send us a message. Our AI Assistant is available 24 hours a day and understands whichever language you write in. If you would rather speak to a person, ask for a member of our team and we will take the conversation over. You can attach photos and files to a message.
Write to support@arumstargate.com. Please include your order number or reference if your question is about a specific case, so we can find it quickly.
Accounts are created on our website and activated once they have been approved. They cannot be created inside the mobile app. If you do not have an account yet, write to us at support@arumstargate.com and we will help you get started.
Check that your account has been approved and that you are using the email address it was registered with. If you have forgotten your password, you can reset it at https://arumstargate.com/reset_password. If you are still stuck, email us and we will look into it.
In the mobile app, open the Account tab and choose “Delete my account”. On the website, go to My Account and choose “Delete Account”. You will be asked to confirm with your current password. What happens to your data afterwards is described in our Privacy Policy.
Orders are placed on our website. The mobile app is for following, discussing and managing the cases you have already placed with us.
Open the Order tab. Every order shows the production stage it has reached, and you can search by order number, reference or product to find a specific case.
We send a notification when one of your orders moves to a new stage and when you receive a new chat message. If notifications stop arriving, check that they are allowed for Arum Stargate in your device settings, then sign out and sign back in so the app can register your device again.
Our Privacy Policy explains what we collect, why, and how long we keep it.