This Privacy Policy explains how Arum Europe Kft. ("we", "us", "our"), operating the Arum Stargate ordering platform and mobile app (together, the "Service"), collects, uses, shares, and protects your personal data.
Arum Europe Kft.
Szőlő utca 8, 1034 Budapest, Hungary
Company registration no. 01-09-455490
Contact for privacy requests: info@arumstargate.com
| Data | Collected when |
|---|---|
| Name, email, phone number, shipping address | Account registration / account settings |
| Order details (products, materials, quantities, order history) | Placing or managing an order |
| Uploaded case files (e.g. CAD/STL files, reference documents) | Submitting an order |
| Chat / inquiry messages with our support team | Using the in-app or website chat |
| Push notification device token | Enabling notifications in the mobile app |
| Credit balance and top-up/payment records | Charging credit or paying for an order (processed on the website only — the mobile app can only view this information) |
| Photos you attach — taken with your camera or chosen from your photo library | Attaching an image to a support conversation, or setting your profile picture |
| Purpose | Legal basis |
|---|---|
| Account creation, order processing, shipping, billing | Performance of a contract with you |
| Support chat, order-status notifications | Performance of a contract / legitimate interest in supporting our customers |
| Fraud prevention, security | Legitimate interest |
| Accounting and tax records | Legal obligation |
| Recipient | What's shared | Why |
|---|---|---|
| Firebase / Google (push notifications) | Device push token | Delivering order-status and chat notifications |
| DHL (and other carriers we use) | Name and shipping address | Delivering your order |
| Google Drive | Uploaded case files | Backup storage |
| Stripe | Payment card details, billing name | Processing credit top-ups and payments on the website. We do not store your full card number — Stripe processes it directly. |
We do not sell your personal data to third parties.
We keep order, billing, and file records for as long as needed to provide the Service and to meet our legal and accounting obligations.
When you close your account (see Section 7), access is disabled immediately. Order, billing, and invoice records are retained for the period required by tax and accounting law, after which they are deleted.
Depending on where you live, you may have the right to:
To exercise any of these rights, contact us at info@arumstargate.com.
You can close your account yourself at any time:
You confirm with your current password. Your account is closed immediately and you can no longer sign in. Records we are legally required to keep are retained as described in Section 6.
Some of the providers listed in Section 5 (Firebase/Google, Google Drive, Stripe) may process data outside your country. These providers offer standard data processing terms that incorporate the EU Standard Contractual Clauses for such transfers.
The Service is intended for business use by dental laboratories and professionals and is not directed at children. We do not knowingly collect personal data from children.
We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date.
Arum Europe Kft.
Szőlő utca 8, 1034 Budapest, Hungary
info@arumstargate.com